SHUTOKU Support
How it works, and where to write.
Shutoku is built and supported by one person. There is no ticket queue and no bot — email arrives with me, and I aim to reply within 24 hours.
Email shutoku@systemsatlasproject.com
Bugs, questions, account deletion, or anything about how the app behaves.
Common questions
Do I need an account?
Yes. Shutoku requires a free account — an email address and a password. It holds your vocabulary and review progress, which is how they survive a lost phone and reach a second device. What it stores is set out in the privacy policy.
How does the spaced repetition work?
Shutoku tracks how securely you know each word and schedules its next review for the point just before recall is likely to fail. Words you know well appear less often; words you keep losing come back sooner. There is nothing to configure.
What levels does it cover?
Vocabulary across all JLPT levels, N5 through N1. You can filter the dictionary by level and focus reviews on the band you are actually working at.
How does conjugation practice work?
The conjugation engine covers て-form, た-form, negative, potential, causative and passive. Any verb in the dictionary can be practised in any of those forms.
Can I use romaji instead of kana?
Yes, and you can switch at any time between hiragana, katakana and romaji. Reducing romaji as your reading improves is the intended path, but the app will not force it.
How do I sync between devices?
Sign in with the same account on the second device. Your progress uploads automatically when you create the account and downloads automatically when you sign in, so there is nothing to switch on.
I forgot my password.
On the sign-in screen, tap Forgot password? and enter your email address. A reset link arrives within a few minutes. Check spam if it does not.
How do I delete my account?
In the app: Settings → Account → Delete account. This permanently removes your account and everything uploaded with it from the server, and clears the local data on the device. It cannot be undone. If you no longer have the app installed, you can ask by email — both routes are on the account deletion page.
Is Shutoku free?
Yes. Free to download, no subscriptions, no in-app purchases, and no advertising.